Q. What do you use to clean the windows?
On the exterior we use the latest technology of bringing our own Water Purification System, This allows us to remove any bird droppings, cobwebs, bugs and more, leaving a spot free shine.
On the interior our window cleaning solution is biodegradable soap and water plus a squeegee
Q. Are you insured?
Yes, we carry a $1 million liability policy and workers compensation. Simply
click here to download a current copy.
Q. How long will the job take?
The average home takes 2 to 3 people from 3-4 hours. If you house is exceptionally large, we will let you know in advance of a longer work time.
Q. Do I need to be home at the time of cleaning?
No, it is not necessary for you to be home. We will make arrangements with you at the time of scheduling.
Q. How far in advance do I need to schedule my window cleaning?
It is best to call as far in advance as possible to ensure the best availability. We try to get to you as soon as we can, but it is not unusual for us to be booked sometimes 2-3 weeks in advance during our busiest months. October through December are our busy months.
Q. Do you have any references?
Of course, we have both residential and commercial customers that we can provide a phone number for you to contact.
Q. How often should I get my windows cleaned?
We recommend cleaning your windows at least once or twice a year to ensure window maintenance. Your windows will last longer if you maintain their cleanliness and do not allow dirt to build up, which can cause window problems.
Q. What if the weather is bad?
We will contact you on the day of your appointment and reschedule in a timely manner.
Q. Can I get on a regular schedule?
Yes, we have customer who choose our monthly, quarterly, bi-annual, and annual request. Simply choose what months you'd like to have your windows done and we will schedule them in advance. That way your windows are never dirty!
Q. Do you remove the hard water stains my irrigation systems caused?
Unfortunately hard water stains are not a part of our normal window cleaning service. As an added service, we do provide water stain removal or Window Restoration. This process is takes additional time and will normally need to be requested at the time of the estimate. Water stain removal is not an exact science and some windows may not be repairable and may need replaced.
Q. What is your Satisfaction Guarantee?
If you see streaks or drip marks on your windows after we leave we ask that you call us within 24 hours of your cleaning. We are proud of our cleaning and meticulous in our efforts. If you see something you are not happy with we will return and correct it to your satisfaction at no charge.
Q. Who will be cleaning our windows?
Howard is our owner and the main window cleaner, yet he can only handle so much of the volume that we have. So you may see someone other than Howard. He will still be overseeing each and every job. You can be confident that we hired the same level of courteous, and professionalism that our company displays. I am sure you will be happy with any of our team members.
Q. Describe the most common types of jobs you do for your clients.
- residential window cleaning
- house washing
- gutter cleaning and exterior polishing
- pressure washing decks, docks, and driveways
- commercial window cleaning of any size
- commercial pressure washing of any type
Q. What advice do you have for a customer looking to hire a provider like you?
Make sure they are insured, bonded, and do carry worker's compensation. Things happen. Damaged windows or siding can cost lots of money. Check their rating on the BBB. Are they even rated? Are they on Angie's List? If so, what is their rating and how many actual reviews do they have?
Q. Why does your work stand out from others who do what you do?
Our work stands out from others because of our attention to detail from when you first call or email in, to our 3 day "have your estimate" guarantee, to our superior job quality, and also our superior customer service during and after your service. We want you to be happy with the job, and we won't leave until you are happy or we will keep coming back until you are 100% satisfied.
Q. What do you like most about your job?
A company staff poll says "We enjoy seeing the smile clean windows bring to people's faces".
Q. What questions do customers most commonly ask you? What's your answer?
What soap do we use?
It is a secret but we will say we use a professional grade cleaner that is tough on dirt, but safe for your plants, animals and home, and gets the job done. The real secret is in the squeegee blade itself.
Q. Why should I have my windows cleaned professionally when I can do it myself?
Short answer is it really does make a difference. Paper towels and Windex just doesn't do the job satisfactorily. Plus, window cleaning can be a dangerous job involving ladders. Howard's Window Cleaning has more than 20 great years of experience cleaning windows and our reviews show it. Window Cleaning also is a good way to make a great impression with friends, family and visitors, whether you are trying to sell your home, having a party or just want your house to stand out on the block. People do notice. Choose us and see the results.
Q. What do you wish customers knew about you or your profession?
We are not a small, hard to compete with mom and pop organization that scoots by under the radar hoping to not be seen because of lack of liability or worker's compensation insurance, lack of quality equipment, or equipment in disarray. We spend lots of money to maintain a professional reputation, completely legal business structure constantly consulting with professionals to make sure we are always ahead of the curve and competitive with those that also play fair. What many people do not know is window cleaning is a huge national industry with thousands of small and large companies nationwide with professional organizations and conventions held with the International Window Cleaning Association being most notable. The industry continues to evolve with equipment, patents, safety, and ideas.
Q. How did you decide to get in your line of work?
I enjoy washing windows, but most of all I enjoy the satisfaction it brings.